Return Policy

We have a 30-day return policy, which means you have 30 days to request a return after receiving the product.

To be eligible for a return, your item must be in its original condition, with the original package and label.

You are also required to ensure proper packaging of the item to prevent any damage during the return shipment.

Notice：you need offer us tracking number in time , so that we can check the shipment statues, any damaged druing shipping may be rejected for a refund.

We do not provide return labels.

USA warehouse address:

5015 Hickory Meadows Place
Glen Allen, VA, USA
23059

China warehouse address:

4th floor,  Building F, South Guanghua Road,
Lianfa Avenue,Tongqiao Town
Huizhou Guangdong China
516032

Damage and problems

Please check your order when receiving the goods. If the item is defective, damaged or received the wrong item, please contact us immediately so that we can evaluate the problem and deal with it correctly.


Exception/non-returnable items

Certain types of items cannot be returned, such as customized products (e.g. special orders or personalized items) . If you have questions or concerns about a specific product, please contact us.


Exchange

The quickest way to ensure that you need is to return the items you have. After accepting the return, please purchase new items separately.


Refund

After receiving and checking your return, we will notify you and let you know if the refund is approved. If approved, you will be refunded automatically according to the original payment method. Keep in mind that your bank or credit card company may also take some time to process and post the refund.

The final interpretation right belongs to werfactory.com

For any further questions, please contact us via email. sales@werfactory.com